Warranties & Terms Condition

Terms and Conditions:

These notes apply to the website managed by Managed Print Solutions Pte Ltd:

www.mprints.com.sg


Online Warranty Registration:

Kindly be reminded to register your warranty within 14 days of purchase (click here)

This warranty does not cover the following items or services (whichever applicable):

  • Toner cartridge / Ink cartridge / Toner Bottle.
  • Fuser Assembly / Fuser.
  • Print Drum.
  • Black Developer and Colour Developer.
  • Fuser Oil Kit.
  • Toner Collector / Box / Bottle.
  • Support of software not supplied by Fuji Xerox.
  • Provision of software or firmware updates or upgrades.
  • Exceeding the maximum print volume referenced in published product materials.
  • Normal wear and tear including engine end life.


Installation Service:

Please contact +65 8468 5228 for installation

Installation charges apply to all printer models.


General Disclaimer:

The contents of this website are subject to change without notice. It is possible that any

information extracted by a site user might not be the most up-to-date. Users are advised that

Managed Print Solutions provides no guarantees associated with the use of the information on

this website. Managed Print Solutions accepts no responsibility for any kind of harm arising from

the use of this Web site except where stipulated.


Shipping:

- Leaving the products at the address specified by you will effect delivery. Whenever possible a signature will be obtained as proof of delivery. But we reserve the right to deliver without obtaining a signature.

- Managed Print Solutions shall not be liable for any loss incurred by you by reason of any delay in delivery.

- Any claim in respect of products delivered in a damaged condition, or in respect of any discrepancy on the goods supplied or quantity delivered must be made within 3 working days of delivery.

- Additional Charges. The following additional charges apply:


i. Additional delivery charges will apply to outside mainland Singapore. Please contact us on +65 8468 5228 to check if a delivery location is classified by us as non-metropolitan.


ii. All additional charges (when applicable) will appear in your "My Order" shopping cart prior to submitting the order.

- Managed Print Solutions reserves the right to charge for costs incurred to meet customer's special delivery requirements.


Privacy Policy:

Fuji Xerox Printers is committed to maintaining high standards of professionalism and ethics in our

relationships with our customers. We are also committed to protecting your privacy rights.

The purpose of this statement is to clarify what kind of information we collect about you,

how we use it, who we disclose it to, how you may correct or change it and how to contact us.


| Reason For Collecting Information |

Managed Print Solutions collects information that is necessary for us to conduct business with you. You will always know what information is being collected; the purpose of it being collected, and the information will only be obtained with your consent. We will only collect information by lawful and fair means and not in an intrusive way. Managed Print Solutions will only use personal information you have supplied in order to :

  • Provide better customer service to you
  • Perform authorised financial transactions 
  • Operate our business as it pertains to you
  • Keep you informed about Fuji Xerox products
  • Fulfill legal and regulatory obligations 

| What Information Do We Collect? |

End-users – Managed Print Solutions collects information about end-users of Xerox/ Fuji Xerox products during the registration on our website, returned mail, and/ or the participation in certain contests and promotions. Managed Print Solutions does not sell, share or supply your personal information to any third party except as agreed by you in advance or as required by government and regulatory authorities.

Managed Print Solutions collects information during the selling cycle. This information contains; the mailing address, company, personal name, phone, fax, email address and possibly, the product type and serial number of printer sold.
 

| How Do We Use The Information? |

Your personal information is collected, processed and held solely with the purpose of maintaining contact and disseminating information about Xerox/ Fuji Xerox products. Managed Print Solutions needs to contact you about product upgrades, and new product releases and to inform you of new services relevant to your business, including special offers. At any time, end-users can indicate that they do not wish to receive mail, telephone contact or e-mail information from Managed Print Solutions. Third parties will not contact our end-users through the use of our mail or email newsletter lists.

Fuji Xerox Printers may track your movement through the website. This tracking begins when you log onto our website. Such tracking is purely on a 'session' basis - that is, for the period you are logged onto our website. No personal information is recorded in this manner. 'Cookies' are used to collect this information (for details see 'Cookies'). Information such as your IP address, browser type and operating systems may be collected.


| Cookies |

A cookie is a small data file stored into your browser that contains information about your visit to our site. Our server writes these files onto your web browser. The cookie is stored on your browser only during the duration of your session visit. The cookie only lasts for a half hour after you have exited the site or when you close your browser. Cookies don't reveal details such as your personal identity but should you wish to disable this function, the 'help' option of your web browser tool bar will allow you to prevent cookies or disable them entirely. However this website will not function correctly with cookies disabled.
 

| Disclosure |

Managed Print Solutions uses reasonable precaution to keep the personal information disclosed secure.


| Accessing Information |

We endeavour to keep our information about you as accurate as possible. If you would like to review or change the details you have provided to us at any time, please contact us as detailed below.
 

| Consent |

We will assume that in responding to one of our promotions or by registering your printer to us you are consenting to our reasonable collection, use and disclosure of the information it contains.

| Queries Or Concerns |

If you have any queries or concerns regarding this information, please contact our Privacy Compliance Officer, at Managed Print Solutions:

Phone: +65 8468 5228

Email: admin@mprints.com.sg